The Umbrella Care: One-Stop Multi-Vendor Support For All Laboratory Solutions

Imagine a world without any supermarkets. You'd have to run to a new store every time you run out of one thing or the other. Someday you'd be at the grocery store buying your monthly essentials, the other day you'd be at the meat shop collecting chicken. You'd be busy running errands instead of focusing on the chores at hand.

Managing a laboratory isn't much different from managing a house. In fact, much like you'd need supplies to keep the house up and running, you'd need to maintain your lab too. If you think about it, your lab would have innumerable equipment and instruments, from different manufacturers and vendors, each with its own warranties, service schedules, and repair contracts. Invariably, you'd be caught up in arranging for maintenance and repair services, tracking warranties, and making sure your system is up and running at all times.

Sounds a little overwhelming, right? When would you get the time to focus on your business? Traditionally, when you buy equipment from an Original Equipment Manufacturer (OEM) or a vendor, you’d have a maintenance and repair schedule with them. Now, multiply that with a hundred or even more instruments in your lab. You get the picture. What if we tell you there’s a better way? You could simply work with a multi-vendor service provider.

What is a Multi-Vendor Service Provider?

For the unacquainted, a multi-vendor service provider is like the supermarket for maintenance and support services. Irrespective of which manufacturer or vendor your instrument or lab equipment is for, they’re equipped to provide maintenance and repair for them all. Yes, you heard it right–all. Most multi-vendor service providers, like Gulf Bio Analytical, are skilled to deal with all the leading manufacturer and vendor brands.

They’ve got a complete team of highly trained technicians and engineers, who have the capability to service laboratory solutions across manufacturers, thereby becoming your one-stop solution for maintenance and repair.

Undoubtedly, offloading your laboratory care to one single provider has its own set of benefits.

Benefits of Multi-Vendor Support (MVS)

• Single Point of Contact: Irrespective of the worry, irrespective of the concern, and irrespective of the instrument and its manufacturer, your go-to person remains the same. You have a dedicated engineer, well-acquainted with your lab to assist and resolve your issues.
• Complete Operations and Maintenance: Whether you want one-time repair service or plan to completely relocate your lab, you don’t have to go through the hassle of finding the right person for the job. You already have one end-to-end partner to deal with it.
• Compliance: One missed service and your lab equipment life gets adversely affected. One missed compliance check and you get answerable to external authorities. With the MVS provider, none of that remains your concern anymore.

• Longer Uptime: With a dedicated expert looking after your laboratory operations, maintenance and repair, there are lesser chances of a breakdown. So, your system is up and running for longer periods and your laboratory is more efficient and productive.
• Reduced Costs: As experts in the game, your MVS partners always deploy the best, fastest, and most cost-effective measures to take care of your assets. It not only reduces personnel costs but also significantly minimizes wasteful expenses.

Now that we’ve dealt with the necessary introductions, let’s talk about the elephant in the room–Multi-Vendor Support by Gulf Bio Analytical (GBA).

Multi-Vendor Support by Gulf Bio Analytical

We at GBA, provide comprehensive, cost-effective, and efficient multi-vendor operations and maintenance support for all analytical laboratories across markets including Oil and Gas, Material and Metallurgy, Food, Pharma, Biopharma, Forensic, and Academia. With a team of highly skilled engineers, we are empowered to upkeep any laboratory irrespective of whether it has products of our partners or those of others.

Here’s everything that’s covered in our MVS services:

We’ll not try to confuse you with any jargon and make this quite simple for you using the example of one of our most-value clients. They trusted us with the responsibility of not only setting up their laboratory functions but also its maintenance. We understood their requirements which included a variety of instruments by multiple manufacturers and vendors. Then, we quickly got to our feet, arrange for procurement, installation, and operation of the laboratory as per the discussed timelines. To make the execution completely airtight, we dedicate one highly-trained engineer onsite to oversee and supervise the project. Today, the laboratory is completely functional, and the instruments, irrespective of the vendor, are running smoothly while we keep a close eye on their maintenance.

While this would probably give you a whiff of our processes, here’s a more laid-out version.

The GBA Process

There’s no denying that you’d find that our execution process not very different from standard multi-vendor support services, but if you take a closer look, you’d know there more. We like to call this the GBA way and here’s how it works:

Step 1: The official kick-off with the team to understand requirements.
Step 2: Collating the records for Preventive Maintenance, Corrective Maintenance, and Calibration.
Step 3: Preparing and taking over the inventory and asset management.
Step 4: Planning for OEM services and preparing a tracking sheet.
Step 5: Carrying out the required installation, repair, and maintenance services.
Step 6: Preparing a per job completion report recording the execution and its details.
Step 7: Preparing overall weekly reports regarding operations.
Step 8: Collecting customer feedback, if any, and incorporating it in the next execution cycle through monthly review meetings.

What’s more– The Resident Engineer Program

We at GBA, don’t believe in delivering half-baked services. So, we go beyond just setting a standard support process and make sure that its execution is thorough as well.

To do that, we offer the Resident Engineer Program where a dextrous engineer from our team works on-site at all times to ensure that the installation and delivery are done in the best way possible. The Resident Engineer becomes the sole point of contact between your and us ensuring that all communication and coordination is streamlined and efficient. Not just that, since the engineer is well-acquainted with the lab, they’re able to deal with any issues that may arise faster and resolve them better.

While availing of the services of a resident engineer is optional, we often recommend it to our customers to gain the best out of our multi-vendor support.

Apart from our Resident Engineer Program which is a great value add, there are a bunch of other reasons to trust us as your multivendor support partner.

Why GBA

At GBA, we always aim to deliver the best to our customers, and that’s why we house unmatched expertise and experience. Here’s an overview:

• Expertise: We have over 90 highly-skilled engineers in-house who’re trained to handle multi-vendor projects.
• Experience: Not just that GBA itself is an established player in the market for over 20 years, each of our engineers also have an average of 5+ years to deliver nothing but the best.
• Compliance: Apart from our ISO 9001:2015 certification, we also are always the first to pace up with the latest compliance regulations.
• Expansive: Our multivendor services are not only across markets but also across technologies including (but not limited to!) Chromatography, Spectroscopy, Biotechnology, Polymer testing, and Material testing

Lastly, we represent the largest group of global manufacturers through our services. These include:

Summing It Up

First and foremost, managing your laboratory assets encompasses a lot. It extends beyond basic maintenance and repair and has the realm of calibration, redeployment, and even disposal included in it. Handing over the responsibility to a Multi-Vendor Service Provider ensures that the work’s done right and done on time. Lest you’d have prolonged waiting times on service calls block you and your team’s productivity.

Needless to say, if you’ve decided to go ahead with an MVS provider, your search ends at Gulf Bio Analytical. Simply let us know your requirements by writing to us at contactus@gulfbioanalytical.com and we’d contact you at the earliest.